Terms of Service

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These Terms of Service (“Terms”) govern your use of the Starbee platform (“the Software,” “we,” “our,” “us”). By accessing or using the Software, you (“user,” “you,” “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Software.



1. Services Provided

Starbee provides Australian businesses with tools to manage and enhance their online reputation, including:

  • Review Aggregation: Centralised display of reviews from platforms like Google and Facebook.
  • AI-Powered Review Responses: Automatic generation of responses to customer reviews using artificial intelligence.
  • Review Request Campaigns: Email campaigns encouraging customer reviews, private feedback, and video testimonials via landing pages.
  • Review Sharing: Widgets and social media tools for showcasing customer reviews.
  • Analytics: Reporting tools for monitoring review performance and online reputation.
  • Automation: Configurable workflows to streamline review request processes.



2. Eligibility

To use the Software, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.
  • Have the authority to enter into legally binding agreements.
  • Agree to comply with these Terms and all applicable Australian laws and regulations.



3. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate, complete, and up-to-date information during registration.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorised account activity or security breaches.

We reserve the right to suspend or terminate your account if any information provided is found to be false, inaccurate, or incomplete.



4. License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable licence to use the Software for your business purposes, subject to these Terms. You agree not to:

  • Reproduce, distribute, or publicly display the Software or its contents without our prior written consent.
  • Reverse-engineer, decompile, or disassemble the Software.
  • Use the Software for unlawful purposes or in violation of any applicable laws or regulations.



5. User-Generated Content

By managing reviews, sending review requests, or sharing content through the Software, you agree that:

  • You are responsible for all content uploaded, posted, or transmitted through the Software.
  • You have the rights to use and share any content submitted.
  • We may monitor, modify, or remove content that violates these Terms or applicable laws, though we are not obligated to do so.



6. Artificial Intelligence Usage

Starbee uses AI to generate automated responses to reviews. By using this feature, you agree:

  • To review AI-generated responses before posting them.
  • That Starbee is not liable for any claims, damages, or disputes arising from AI-generated content, including inaccuracies or inappropriate responses.



7. Payment and Subscription

Certain features require a paid subscription. By subscribing, you agree to:

  • Pay fees as outlined on our pricing page.
  • Provide accurate and active payment details.
  • Acknowledge that all fees are non-refundable unless stated otherwise.

We may update pricing or subscription terms. Changes will take effect at the end of your current billing cycle.



8. Termination

We reserve the right to suspend or terminate your access to the Software without notice for reasons including, but not limited to:

  • Breach of these Terms.
  • Non-payment of fees.
  • Fraudulent or unlawful activities.

Upon termination, your access to the Software ceases, and associated data may be deleted. You are responsible for exporting necessary data before termination.



9. Intellectual Property

All content and materials within the Software, including logos, text, graphics, software, and design, are owned by Starbee or licensed to us. You may not use any content without our express written consent, except as permitted by these Terms.



10. Data Privacy

Your use of the Software is subject to our Privacy Policy, which outlines how we collect, use, and protect personal data. By using the Software, you agree to the terms of our Privacy Policy.



11. Disclaimer of Warranties

The Software is provided “as is” and “as available” without any warranties, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose.
  • Guarantees of accuracy, reliability, or availability.

We do not guarantee uninterrupted, error-free, or secure operation of the Software. You use it at your own risk.



12. Limitation of Liability

To the maximum extent permitted by Australian law, Starbee and its affiliates shall not be liable for:

  • Indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.
  • Damages exceeding the amount paid for the Software in the 12 months prior to the claim.



13. Indemnification

You agree to indemnify and hold harmless Starbee and its affiliates from claims, damages, or expenses arising from:

  • Your use of the Software.
  • Your violation of these Terms or applicable law.
  • Content you upload, post, or transmit via the Software.



14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising will be subject to the jurisdiction of the courts in New South Wales.



15. Dispute Resolution

If a dispute arises, you agree to attempt resolution informally by contacting us via Starbee’s Contact Page. If unresolved, the dispute will be subject to the courts of New South Wales.



16. Changes to the Terms

We may update these Terms periodically. Significant changes will be communicated via email or platform notifications. Continued use of the Software constitutes acceptance of updated Terms.



17. Contact Information

For questions regarding these Terms, please contact us via Starbee’s Contact Page.